- Can I place an order without an account? No, unfortunately this is not possible. You need an account to place an order.
- Can I also order as a private individual?No, unfortunately it is not possible to order from us as a private individual. You can only create an account if you have a VAT number.
- How soon will I receive my order?If your payment is received, we will do everything we can to send your order the same day.
- Can I view my orders?You can view orders on your account page, here you can also download your invoices.
- What is the minimum order amount?The minimum order amount is €150.
- How can I place my order?When you are logged in, you can add products to your shopping cart. From there you place your order and you arrive at the check-out page.
- Can I also place an order via e-mail?Normally this is not possible. Only in the case of a failure on the website you can mail your orders to orders@studiolight.nl
- What should I do if my payment was unsuccesful or declined?Contact us by telephone or e-mail and we will solve the problem together.
- What are the possible payment methods? On our webshop we work with the payment system Mollie Payments. You can pay with Ideal, Paypal, Sofortbanking and Creditcard.
- What is the BIC code? RABONL 2U
- What are the shipping costs and how are they calculated? The shipping costs are automatically calculated at the checkout and depend on the weight and destination of the order.
- Through which postal company are the packages send? We send our packages via PostNL.
- Can I return the product? No, unfortunately it is not possible to return.
- The product I bought on this webshop is damaged, what can I do? Send an email with the details to info@studiolight.nl, then we can solve it together.
- Can anyone create an account? No, not everyone can create an account. You need a VAT number to create an account, we don’t sell to private individuals.
- How can I change my details? On the ‘ My Account’ page you can change your details under the heading ‘account details’.
- Can I change my password? On your account page you will find a cup of account information. Here you can change your password.
- How can I delete my account? If you want to delete your account you can send an email to info@studiolight.nl. Then we will ensure that your account and all your data are deleted. We will send a conformation of this.
- Where can I buy Studio Light products? Our products are for sale at various wholesalers and numerous retailers. On the homepage you can find the logo’s of many companies who sell our products.
- How can I search for a product? There are two ways to search:
- Via the search bar at the top of the screen.
- Via the search option in the webshop filter menu, which can be found on the webshop page. Here you can search by product name, article number, collection, etc.
- On which social media can you find us? We have a page on the following social media channels: Facebook, Instagram, LinkedIn, Youtube & Pinterest
More questions?
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